Introduction

This privacy policy (‘Privacy Policy’) applies to the collection, storage, use and disclosure of personal information by or on behalf of JSC Property Investments Pty Ltd ACN 662 227 509 (‘JSC Property Investments’, ‘we’, ‘our’, and ‘us’), our related entities, subsidiaries, employees and other representatives.

We are committed to protecting your personal information and ensuring its privacy, accuracy and security. We handle your personal information in a responsible manner in accordance with the Privacy Act 1988 (Cth) (‘the Act’) and the Australian Privacy Principles (‘APPs’).

By using any of our products or services, visiting our website www.jscpropertyinvestments.com.au or giving us your personal information, you agree to your information being collected, stored, used and disclosed as set out in this Privacy Policy.

What is Personal Information?

When we refer to “personal information”, we mean information from which your identity is reasonably apparent. This information may include information or an opinion about you, whether truthful or otherwise. The personal information we hold about you may also include credit-related information.

What is Sensitive Information?

Sensitive information (a type of personal information) has the same meaning as in the Act. In summary, it means information or an opinion about an individual’s race or ethnic origins, political opinions and associations, religious beliefs or affiliations, philosophical beliefs, sexual preferences or practices, trade or professional associations and memberships, union membership, criminal record, health or genetic information, or biometric information.

Whose personal information do we collect?

Wherever reasonable and practicable, we collect personal information from the individual to whom the information relates. JSC Property Investments generally collects information from people seeking our products and services. If you provide personal information about someone other than yourself, you agree that you have that person’s consent to provide the information for the purposes for which you provide it to us. You also agree that you have told the person about this Privacy Policy and where to find it.

What personal information does JSC Property Investments collect and hold?

The types of personal information we collect depends about you will depend on what services you use or what products you acquire. The information we collect includes:

• general personal information collected during the submission of the factfinder, registration or through an enquiry, including your name, address, email address, phone numbers, occupation, drivers licence details, age (children) and other personal information supplied by or on behalf of you to assist us in conducting our business, and providing and marketing our products and services;
• copies of correspondence (such as emails and file notes of discussions) between you and JSC Property Investments;
• credit card information and/or payment details; and
• information about staff and directors, as required in the normal course of business and human resource management.

We will only collect your sensitive information:

• if you have consented to us doing so – for example, sensitive information supplied by our customers so that we can cater for specific needs in relation to our products and services; and
• where required or permitted by law.

Why do we collect personal information?

JSC Property Investments collects personal information for the following purposes:

• to provide you with our products and services that you have requested from us;
• for marketing purposes and to provide you with information about our services, which may be of interest to you;
• to improve the products and services that we offer or are intending to provide;
• to enable us to conduct our business, including processing payments, managing any credit we have provided to you and meeting our legal and regulatory obligations.

If you do not provide your personal information, we may not be able to provide you with the requested products or service, employ you or otherwise deal with you.

How do we collect your personal information?

JSC Property Investments collects personal information by fair and lawful means. We may collect your personal information from a range of sources, including:

• directly from you, such as if you visit or telephone us, email us, write to us, provide your business card, meet with us, attend an interview with us, fill in an online form (through our website or a third-party website) or contact us via our website;
• if you click to register your interest with us, or any other type of submission on our website, in which case you will be directed to (and your personal information will be collected by) our online system;
• if you upload content directly to our social media profiles;
• if you otherwise request or obtain a product or service from us;
• if you provide a product or service to us, our representatives or employees; and
• if you apply for employment with us, including directly or via recruitment agencies.

How do we use your personal information?

We only use your personal information for the purpose of which the personal information was provided to us, for related purposes, or as required or permitted by law. Such purposes may include:

• in the ordinary course of conducting our business, including responding to your enquiries and feedback, supplying or acquiring our products or services, providing information about our products, services, events, news, and publications that may be of interest to you;
• market and product research for the purposes of product and service development, so that we are able to better understand our customers’ needs and develop our future products and services accordingly;
• performing general administration, reporting and management functions;
• performing invoicing and account management, payment processing, credit and risk management, training, quality assurance and managing suppliers;
• employment-related purposes, such as general recruitment and developing training and services to staff;
• as part of a sale (or proposed sale) of the business (or a portion of the business); and
• other purposes related to or in connection with our business, including meeting our legal and contractual obligations to third parties and for internal corporate governance purposes.

How do we disclose personal information?

We may disclose, and you consent to us disclosing, your personal information to third parties, including those third parties that are:

• engaged by us to provide products or services, or to undertake functions or activities on our behalf (for example, organisations that assist in processing payment information, debt recovery, managing databases including our use of a web-based customer relationship management system, marketing, research and advertising);
• authorised by you to receive personal information that we hold;
• our business partners, joint venturers, partners or agents;
• a party to or an adviser of a sale (or proposed sale) of all or part of our business, including external advisers, to potential and actual bidders and their external advisers;
• reasonably required to receive personal information for the purposes of advising us and our employees, agents and representatives in a legal capacity, such as where we require and obtain advice, prepare legal proceedings or investigate suspected unlawful activity or serious misconduct; or
• as required or permitted by law.

We may disclose, and you consent to us disclosing, your personal information to any of our related bodies corporate whether located in Australia or overseas. If we disclose your personal information to a related body corporate, your information will be collected, stored, used and disclosed in accordance with this Privacy Policy, the APPs and the Act.

How do we use and disclose sensitive information?

JSC Property Investments will only use or disclose sensitive information for the purpose for which it was initially collected or for a directly related purpose, as required or permitted by law, or where you have consented to the use or disclosure of sensitive information.

How do we use and disclose personal information for direct marketing?

We may use or disclose your personal information (other than sensitive information) to provide you with information about our products or services that we consider may be of interest to you. You may choose to unsubscribe, or otherwise ‘opt out’, at any time, if you do not wish to receive marketing communications or promotional material from JSC Property Investments. Once you have unsubscribed from receiving marketing communications or promotional material, no further communications or material will be sent to you. You may do unsubscribe by:

• contacting us via email or in writing to the address below and requesting that you no longer wish to receive marketing communications or promotional materials; or
• where applicable, clicking the ‘unsubscribe’ button.

Do we disclose personal information overseas?

We may disclose your personal information to overseas recipients, for example, where information is stored in a cloud server, or where you access our products or services through a third-party site. We will not send your personal information overseas without obtaining your consent (this may be implied) or otherwise in compliance with the APPs and the Act.

Do we use government identifiers?

We do not adopt, use or disclose government related identifiers except as required or permitted by law.

How do we ensure the quality of data?

JSC Property Investments takes all reasonable steps to ensure that your personal information is accurate, complete and up to date. We use our best endeavours to update customer information that we store. However, we rely on you to advise us of any changes or corrections to the information that we hold about you. If you consider that the information, we hold about you is not accurate, complete or up-to-date, or if your information has changed, please contact us as soon as possible and advise us accordingly.

How is personal information kept secure?

We respect the confidentiality of personal information and sensitive information, and ultimately, the privacy of individuals. We take reasonable steps to protect your personal and sensitive information from misuse, interference, loss and unauthorised access, modification and disclosure. Such steps include:

• physical security over paper-based and electronic data storage and premises;
• computer and network security measures, including the use of firewalls, password access, secure servers, encryption, automatic screen savers and employee policies about IT security;
• secure destruction of physical copies of personal information;
• restricting access to your personal information to employees and those acting on our behalf who are authorised and on a ‘need to know’ basis, including limiting access to credit card details following the provision of products and/or services;
• policies about privacy of your personal information and our employees’ access to and use of such personal information;
• retaining your personal information for no longer than is reasonably required, unless we are required by law to retain it for longer; and
• entering into confidentiality agreements with third parties, where necessary.

Accessing your personal information

You may request to access the personal information that we hold about you by contacting us. Our contact details are listed in this Privacy Policy. We will respond to your request within a reasonable amount of time and will provide you with the personal information that we hold about you unless otherwise permitted or required by law. If we deny you access to the personal information, we will notify you of the basis for the denial unless an exception applies.

Where reasonable and practicable, we will provide access to the personal information we hold about you in the manner you request. There are no fees for that apply for requesting access to information we hold about you.

Correcting your personal information

If you believe that the personal information that we hold about you is inaccurate, incomplete, or not current, you may request that we update or correct the information by contacting us via email.

We will deal with any requests for the update or correction of information within a reasonable amount of time. However, if we consider that the updated or corrected information is inaccurate (for example, where we believe that the information is already accurate, up to date, complete, relevant and not misleading), we are not required to make the requested update or correction.

Where we refuse to update or correct information, we will provide you with written notice setting out the reasons.

Further information

You may request further information about the way we manage your information by contacting us.

Our contact details and providing feedback

If you are not satisfied with how we have managed or used your personal information, have any questions about this Privacy Policy or further queries (including in relation to updating or correcting your personal information), you may contact us using the details listed below.

JSC Property Investments

G 24 Thesiger Court, Deakin ACT 2600

Email: info@jscpropertyinvestments.com.au

If you are dissatisfied with the response from us, you may submit a complaint to the Office of the Australian Information Commissioner, which can be contacted on either www.oaic.gov.au or 1300 363 992.

Changes to this Privacy Policy

We may amend this Privacy Policy from time to time to comply with new laws or code of practice that may be implemented. We may also change this Privacy Policy to include any new products or services that we may offer or provide from time to time.

This Privacy Policy came into operation on 28/02/2023.